REPUTATION MANAGEMENT

Build Trust

At Every Location.

Manage reviews, strengthen customer confidence, and protect your brand reputation across every market.

Results From Our
Reputation Management Work

Review Volume

Track customer feedback

Average Ratings

Monitor customer sentiment

Response Rate

Measure engagement

Location Insights

Identify improvement opportunities

Four Services.
One Reputation Strategy.

Review Management

Every review from every platform in one place, answered by people in your brand voice, with escalation rules and reporting by location.

Review Generation

Automated SMS, email, and QR review requests sent to every customer, built to follow Google’s policy and the FTC’s review rule.

Review Removal

Fake, bad-faith, and policy-violating reviews documented and disputed through each platform’s official process.

Reputation Insights

Review themes and sentiment by location, so operations teams see what customers praise and what keeps going wrong.

From Feedback to Trust.

Respond

Engage with customer feedback.
Protect

Address reputation risks.
Grow

Build trust through better experiences.
Learn

Turn reviews into insights.

How We
Scale Reputation Management

Individual Management vs. One Reputation Program

Each Location On Its Own

One Reputation Program

Responses

Some locations reply, others don't

Every review answered in one brand voice

Fake reviews

Left in place

Documented and disputed

Review volume

Depends on the manager

Automated requests at every location

New locations

Start with zero reviews for months

Requests start in opening week

Insight

Star ratings only

Themes by location for operations

FAQs About Multi-Location Reputation Management

What is multi-location reputation management?

It is managing reviews and ratings for every location of a brand as one program: monitoring every platform, responding to every review, disputing reviews that break the rules, building new reviews, and learning from what customers say.

How do you manage reviews across so many locations?

All reviews from every platform and location come into one place. Our team responds in your brand voice, escalates serious issues to the right location, and reports results by location, district, region, and brand.

Can you remove negative reviews?

Only reviews that break platform rules, such as fake, spam, off-topic, or conflict-of-interest reviews. Honest negative reviews stay up, and a good response is the right tool for those.

Is it allowed to ask customers for reviews?

Yes, as long as every customer is asked, no incentives are offered, and no reviews are faked or suppressed. Our review requests are built to follow Google’s policy and the FTC’s rule on consumer reviews.

How do new locations build reviews quickly?

Review requests start in a new location’s first week, sent to every customer after their visit, so the location builds recent, genuine reviews from the start.

How do you report reputation across locations?

Rating, review volume, recency, response rate, and review themes are reported for every location and rolled up by district, region, and brand.